Thank you for choosing MEDIFACTORIES for your medical equipment needs. Our refund policy is designed to ensure a fair and transparent process for handling refund requests. Please read this policy carefully before making a purchase.

1. Eligibility for Refund: proof of defects on mail images and videos upon receipt of the goods.
1.1 Defective Products: proof of defects on mail images and videos upon receipt of the goods.

We will issue a refund for products that are found to be defective or malfunctioning upon receipt.
1.2 Shipping Damage: proof of defects on mail images and videos upon receipt of the goods.

If your product arrives damaged during shipping, please contact us immediately. We will work with you to resolve the issue and provide a replacement or refund.
2. Refund Process: mail us at info@medifactories.com
2.1 Contact Us: info@medifactories.com

To initiate a refund, please contact our customer support team at Info@medifactories.com within [X] days of receiving the product.
2.2 Provide Information: at Info@medifactories.com

When contacting us, please provide your order number, a detailed description of the issue, and any supporting documentation such as images or videos.
2.3 Return Authorization: send to Info@medifactories.com

In some cases, we may require you to return the product to us for inspection. We will provide you with a return authorization and instructions on how to return the item.
2.4 Refund or Replacement: at Info@medifactories.com

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment or provide a replacement, as per your preference.
3. Non-Refundable Items: will be informed prior as per company rules
3.1 Customized Products: will be informed prior as per company rules

Products that have been customized or specially ordered may not be eligible for a refund unless they are found to be defective.
3.2 Used Products: can not be returned

We do not generally accept returns for products that have been used unless they are defective.
4. Shipping Costs: as per company rules
4.1 Return Shipping: as per company rules

If a return is required, you may be responsible for the cost of return shipping unless the return is due to a manufacturing defect or shipping damage.
4.2 Original Shipping: as per company rules

Original shipping costs are non-refundable unless the return is due to a manufacturing defect or shipping damage.
5. Contact Us:Info@medifactories.com
If you have any questions about our refund policy or need assistance with a refund, please contact us at Info@medifactories.com.