1. Shipping Destinations:
1.1 Domestic and International: PAN INDIA
NAFTA – North American Free Trade Agreement (3)
CIS – Commonwealth of Independent States (12)
Europe – 38 Countries/Territories
WANA – West Asia North Africa – (18)
NEA – North East Asia (8)
ASEAN – Association of Southeast Asian Nations (10)
South Asia – 8 Countries/Territories​
Africa – 48 Countries/Territories
LAC – Latin American Countries – (43)
Oceania – 12 Countries/Territories

We offer shipping services to both domestic and international customers.
1.2 Restricted Areas: UN restricted Areas.

Please be aware that some locations may be restricted for shipping due to legal, logistical, or other reasons. We reserve the right to refuse orders to such locations.
2. Processing Time: 24 Hrs
2.1 Order Processing: 24 Hrs

Orders are typically processed and prepared for shipment within 1-2 business days after payment confirmation.
2.2 Custom Orders: within 24 Hrs

For customized or special orders, processing times may vary. Customers will be informed of the estimated processing time at the time of order placement.
3. Shipping Methods: Road, Air & Sea
3.1 Standard Shipping: By Road, By Sea

We offer standard shipping services with estimated delivery times of 3-10 days for domestic orders and 7-45 days for international orders.
3.2 Express Shipping: as per Actuals

Express shipping options with faster delivery times are available at an additional cost. Shipping rates for express services are provided at checkout.
4. Shipping Costs: As per actuals
4.1 Shipping Fees: As per actuals

Shipping fees are calculated based on the weight of the order, shipping destination, and the selected shipping method.
4.2 Customs Duties and Taxes: as per Actuals

International customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.
5. Shipment Tracking: as per Actuals Online
5.1 Tracking Information: as per Actuals Online

Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment using the provided tracking number.
5.2 Lost or Delayed Shipments: will be informed priorly.

In the event of a lost or significantly delayed shipment, please contact our customer support team, and we will assist in resolving the issue.
6. Delivery: at info@medifactories.com
6.1 Delivery Address: at info@medifactories.com

Customers are responsible for providing accurate and complete delivery addresses. We are not liable for deliveries to incorrect or incomplete addresses.
6.2 Delivery Confirmation: will get confirmation before shipment by mail at info@medifactories.com

A signature may be required upon delivery for certain shipments. Please ensure someone is available to accept the delivery.
7. Returns and Refunds: as per company policy
7.1 Return Authorization: as per company policy

If a product arrives damaged or is defective, please contact us within [X] days of receiving the order for return authorization.
7.2 Return Shipping: allowed as per company rules

We may provide a prepaid shipping label for the return of damaged or defective items. Please follow the return instructions provided.
8. Contact Information: as per actual
If you have any questions about our shipping policy or need assistance with a shipment, please contact us at info@medifactories.com; or infomedifactories@gmail.com